Privacy Policy

1. Introduction

alasqq ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access and use our online gaming platform located at https://alasqq.cam (the "Platform").

This Privacy Policy applies to all users of the Platform, including visitors, registered users, and former users. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

We comply with applicable data protection laws and regulations, including principles consistent with the General Data Protection Regulation (GDPR) and other international privacy standards, while operating as an online gaming platform serving Indonesian residents.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account and use our services, we collect the following personal information that you provide directly:

• Account Registration Data: Full legal name (as it appears on your Indonesian National ID / KTP), date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Documents: Scanned or photographed copies of your Indonesian National ID (KTP), selfie photographs for identity verification, and any additional documents requested for enhanced due diligence or compliance purposes.
• Financial Information: Bank account details (account number, account holder name, bank name) for deposits and withdrawals, payment card information (if applicable), transaction history, deposit and withdrawal amounts, and payment method preferences.
• Communication Data: Any information you provide when contacting our customer support team via live chat, email, WhatsApp, or other communication channels, including the content of your messages, attachments, and correspondence history.
• Voluntary Information: Optional profile information, preferences, and any other data you choose to provide through surveys, feedback forms, or promotional participation.

2.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and usage information:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, screen resolution, and hardware model.
• Usage Data: Pages visited, time and date of visits, time spent on pages, clickstream data, navigation paths, games played, bets placed, betting patterns, wins and losses, session duration, and referring/exit pages.
• Location Data: Approximate geographic location derived from your IP address to verify compliance with jurisdictional restrictions and provide localized services.
• Log Data: Server logs, error reports, crash data, API calls, and other diagnostic information necessary for platform maintenance and security.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment status, and fraud detection information from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Results of identity checks, document authentication, and fraud screening from third-party KYC/AML compliance providers.
• Game Providers: Game session data, game outcomes, and RTP (Return to Player) statistics from our licensed game provider partners.

3. How We Use Your Information

alasqq uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your user account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to casino games, sports betting, live dealer tables, and other gaming services.
• Calculating and crediting winnings, bonuses, and promotional offers.
• Maintaining accurate transaction records and account balance information.

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement) through KYC procedures.
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Preventing fraud, detecting suspicious activity, and protecting against security threats.
• Responding to legal requests, court orders, or government inquiries.
• Enforcing our Terms and Conditions and investigating potential breaches.
• Maintaining records as required by gaming licenses and applicable laws.

3.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests.
• Sending transactional emails and notifications about your account, deposits, withdrawals, and game activity.
• Providing technical support and troubleshooting assistance.
• Communicating important service updates, policy changes, and security alerts.

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform functionality, user experience, and game offerings.
• Conducting internal research and analytics to optimize performance and identify technical issues.
• Developing new features, games, and services based on user preferences and behavior.
• Testing and implementing platform upgrades and security enhancements.

3.5 Marketing and Promotions (With Your Consent)

• Sending promotional emails about bonuses, special offers, tournaments, and new games (you may opt out at any time).
• Personalizing promotional content based on your gaming preferences and activity.
• Conducting customer satisfaction surveys and feedback requests.

3.6 Responsible Gaming

• Monitoring betting patterns to identify potential problem gambling behavior.
• Implementing self-exclusion, deposit limits, and time-out features at your request.
• Providing access to responsible gaming resources and support.

4. Data Sharing and Disclosure

alasqq does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: Indonesian banks and e-wallet providers for processing deposits and withdrawals.
• KYC/AML Verification Providers: Third-party services that verify your identity, authenticate documents, and screen for fraud or regulatory watchlists.
• Game Providers: Licensed software developers whose games are featured on our Platform (they may receive limited gameplay data for RNG verification and technical support).
• Cloud Hosting and IT Infrastructure: Secure data centers and hosting providers that store Platform data.
• Customer Support Tools: Live chat, email, and ticketing system providers that help us manage customer inquiries.

All service providers are bound by strict confidentiality agreements and are prohibited from using your personal information for purposes other than providing services to alasqq.

4.2 Legal Obligations and Enforcement

We may disclose your personal information when required or permitted by law, including:

• To comply with legal process, court orders, subpoenas, or government requests.
• To report suspicious activity to law enforcement or regulatory authorities as required by AML/CTF laws.
• To protect the rights, property, and safety of alasqq, our users, or the public.
• To enforce our Terms and Conditions and investigate potential violations.
• In connection with fraud prevention, security investigations, or dispute resolution.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change in ownership via email or a prominent notice on the Platform.

5. Data Security Measures

alasqq employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS (Secure Socket Layer / Transport Layer Security) protocols with 256-bit encryption.
• Secure Storage: Personal data is stored on secure servers with restricted access, firewall protection, and intrusion detection systems.
• Access Controls: Only authorized personnel with a legitimate business need can access personal data. All access is logged and monitored.
• Password Protection: User passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Regular Security Audits: We conduct periodic security assessments, penetration testing, and vulnerability scans to identify and address potential risks.
• Employee Training: All employees with access to personal data undergo regular privacy and security training and are bound by confidentiality agreements.

6. Data Retention and Storage

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your active account and for a reasonable period afterward to address any post-closure inquiries or disputes.
• Legal Retention Requirements: We are required by gaming regulations and anti-money laundering laws to retain certain records (transaction history, KYC documents, betting records) for a minimum of 5-7 years after account closure.
• Inactive Accounts: If your account remains inactive (no login or transactions) for 12 consecutive months, we may delete or anonymize non-essential personal data while retaining records required by law.
• Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference to honor your request but will not use your data for promotional purposes.

Upon expiration of the retention period, personal data will be securely deleted or anonymized so that it can no longer be associated with you.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide analytics, and deliver personalized content.

7.2 How We Use Cookies

alasqq uses the following types of cookies:

• Essential Cookies: Required for the Platform to function properly. These enable core features such as account login, session management, and security. You cannot opt out of essential cookies if you wish to use the Platform.
• Performance and Analytics Cookies: Help us understand how users interact with the Platform by collecting anonymous usage statistics (page views, session duration, error reports). This data helps us improve platform performance and user experience.
• Functional Cookies: Remember your preferences (language settings, display options) and provide enhanced features.
• Advertising and Marketing Cookies: Used to deliver personalized promotional content and measure the effectiveness of marketing campaigns (with your consent where required).

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain Platform features. For more information on managing cookies, consult your browser's help documentation.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure ("Right to Be Forgotten"): You can request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction of Processing: You can request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, machine-readable format to transfer to another service provider.
• Right to Object: You can object to processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal).

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 12. We will respond to your request within 30 days.

9. Children's Privacy

The alasqq Platform is intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a person under 21, we will immediately delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to alasqq, please contact us immediately so we can take appropriate action.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Indonesia where our service providers and data centers are located. These countries may have data protection laws that differ from Indonesian laws.

When we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant data protection authorities.
• Ensuring that service providers are certified under recognized privacy frameworks.
• Implementing technical and organizational measures to protect data during transfer and storage.

By using the Platform, you consent to the transfer of your personal information to countries outside Indonesia for the purposes described in this Privacy Policy.

11. Changes to This Privacy Policy

alasqq reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Notify you via email to your registered email address.
• Display a prominent notice on the Platform homepage.

Your continued use of the Platform after changes to the Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected] (Subject: "Privacy Inquiry" or "Data Protection Request")
• Response Time: We aim to respond to all privacy inquiries within 48 hours.

For general customer support inquiries, you may also contact us via:

• Live Chat: Available 24/7 through the Platform interface
• WhatsApp: Available through customer support channels

Our customer support team operates 24/7 with native Indonesian-speaking agents. Average response time is 2-5 minutes during peak hours (18:00-23:00 WIB).