Terms & Conditions

1. Acceptance of Terms

By accessing, registering on, or using the alasqq platform (hereinafter "the Platform," "alasqq," "we," "us," or "our"), you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Terms"), as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and close your account if you have already registered. Continued use of the Platform following the posting of changes to these Terms constitutes acceptance of those changes.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal user account created by you on the Platform to access our gaming services.
• "Bet" or "Wager" means any stake placed on casino games, sports events, or other gaming activities offered on the Platform.
• "Bonus" means promotional offers, free bets, deposit matches, or other incentives provided by alasqq subject to specific terms.
• "Deposit" means funds transferred by you to your alasqq Account for the purpose of placing Bets.
• "Indonesian Rupiah" or "IDR" or "Rp" means the official currency of the Republic of Indonesia, which is the primary currency used on the Platform.
• "KYC" or "Know Your Customer" means the identity verification process required by law, involving submission of identification documents.
• "Platform" means the alasqq website (https://alasqq.cam) and any associated mobile applications or software.
• "User Content" means any data, text, or information submitted by you through the Platform.
• "Withdrawal" means the transfer of funds from your alasqq Account to your designated Indonesian bank account.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To use the Platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age at the time of registration.
• You must be a resident of Indonesia or possess legal authorization to access online gaming services from your current location.
• You must not be located in any jurisdiction where online gaming is prohibited by law.
• You must not be a person prohibited from using the Platform under any applicable law or regulation.
• You must not be registered on any self-exclusion database or have previously had your account terminated by alasqq for breach of these Terms.

3.2 Account Registration Process

To register an account on alasqq, you must:

1. Provide accurate, current, and complete information including full legal name, date of birth, email address, residential address, and mobile phone number.
2. Create a unique username and secure password meeting our security requirements.
3. Agree to these Terms and Conditions and confirm you meet all eligibility requirements.
4. Complete the KYC verification process by submitting valid identification documents (Indonesian National ID / KTP) within 30 days of registration.

3.3 One Account Per User

You are permitted to hold only one account with alasqq. Opening multiple accounts (also known as "duplicate accounts") is strictly prohibited. If we detect multiple accounts registered to the same person, we reserve the right to:

• Suspend or close all associated accounts.
• Void any bets placed through duplicate accounts.
• Confiscate any winnings or bonuses obtained through duplicate accounts.
• Retain any deposits as compensation for administrative costs and potential fraud prevention.

4. Account Security and Verification

4.1 Account Security Obligations

You are solely responsible for maintaining the confidentiality of your account login credentials (username and password). You agree to:

• Use a strong, unique password not shared with any other online service.
• Never share your login credentials with any third party.
• Immediately notify alasqq if you suspect unauthorized access to your account.
• Log out of your account after each session, especially when using shared or public devices.
• Accept full responsibility for all activities conducted through your account, whether authorized by you or not.

4.2 KYC Verification Requirements

In compliance with international anti-money laundering (AML) regulations and responsible gaming practices, alasqq requires all users to complete KYC verification. You must submit the following documents:

• Proof of Identity: Clear color photograph or scan of your valid Indonesian National ID (KTP) showing your full name, date of birth, photograph, and ID number. The document must be current and not expired.
• Selfie Verification: A recent photograph of yourself holding your KTP next to your face, with both your face and the ID clearly visible.
• Proof of Address (if requested): Recent utility bill, bank statement, or government correspondence dated within the last 3 months showing your name and residential address.

Failure to complete KYC verification within 30 days of registration or upon request will result in account suspension and withdrawal restrictions until verification is completed. We reserve the right to request additional verification documents at any time to ensure compliance with legal obligations.

5. Deposits and Withdrawals

5.1 Deposit Methods and Limits

alasqq accepts deposits via the following Indonesian payment methods:

• Bank transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon
• E-wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum deposit: Rp 50.000. Maximum deposit limits vary by payment method and account verification status. All deposits are processed in Indonesian Rupiah (IDR). Deposit processing is typically instant during banking hours (09:00-21:00 WIB) and may take 1-5 minutes outside these hours.

You agree that:

• All deposits must originate from a payment account registered in your own legal name.
• Third-party deposits are strictly prohibited and will result in account suspension.
• alasqq does not charge deposit fees; however, your bank or payment provider may apply charges.
• Deposits are non-refundable except in cases of technical error or account closure under specific circumstances outlined in Section 12.

5.2 Withdrawal Process and Requirements

To withdraw funds from your alasqq account, you must:

• Have completed full KYC verification.
• Withdraw to a bank account registered in your own legal name.
• Have met all applicable wagering requirements for bonuses (if any bonuses have been claimed).
• Request withdrawals through the designated withdrawal section of your account dashboard.

Minimum withdrawal: Rp 100.000. Maximum withdrawal limits apply based on your account status and verification level. Withdrawal processing times are typically 12-15 minutes during business hours (09:00-22:00 WIB) and may take up to 24 hours outside these times or on Indonesian public holidays.

alasqq reserves the right to:

• Request additional verification documents before processing withdrawals.
• Delay or decline withdrawals if we suspect fraud, money laundering, or breach of these Terms.
• Reverse withdrawals if found to be based on erroneous bets, technical glitches, or fraudulent activity.

6. Bonuses and Promotions

6.1 General Bonus Terms

alasqq offers various promotional bonuses including welcome bonuses, deposit bonuses, cashback offers, and free bets. All bonuses are subject to specific terms and conditions which are published on the Platform at the time of the promotion. By claiming a bonus, you agree to the following general terms:

• Wagering Requirements: Most bonuses carry wagering requirements (also called "rollover" or "playthrough" requirements), typically ranging from 10x to 50x the bonus amount. You must meet these requirements before bonus funds or winnings derived from bonus funds can be withdrawn.
• Game Contributions: Different games contribute different percentages toward wagering requirements. Slots typically contribute 100%, while live dealer games, table games, and certain sports betting markets may contribute 10-20% or be excluded entirely.
• Expiration: Bonuses expire after a specified period (typically 7-30 days from activation). Unused bonus funds and any winnings derived from them will be forfeited upon expiration.
• Maximum Bet Limits: When playing with bonus funds, maximum bet limits apply (typically Rp 10.000 - Rp 50.000 per spin/bet depending on the bonus type). Exceeding these limits may void the bonus and associated winnings.
• One Bonus at a Time: You cannot have multiple active bonuses simultaneously unless explicitly stated otherwise.
• Abuse Prevention: alasqq reserves the right to void bonuses and confiscate winnings if we detect bonus abuse, including but not limited to: creating multiple accounts to claim bonuses, using VPNs to circumvent restrictions, collusion with other players, or exploiting game mechanics.

6.2 Opting Out of Bonuses

You may choose to play without bonuses at any time. To opt out of automatic bonus activation, contact our customer support team. Once you have claimed and activated a bonus, you cannot cancel it; you must complete the wagering requirements or allow the bonus to expire.

7. Gaming Rules and Fair Play

7.1 Game Integrity

All games offered on alasqq use certified Random Number Generator (RNG) technology or live dealer systems that ensure fair and random outcomes. We work exclusively with licensed game providers whose software is regularly audited by independent testing agencies. Published RTP (Return to Player) percentages represent long-term statistical expectations and do not guarantee individual results.

7.2 Sports Betting Rules

For sports betting, including football betting on competitions such as BRI Liga 1, English Premier League (EPL), La Liga, Serie A, Bundesliga, Champions League, and other events:

• All bets are settled according to official results as determined by the relevant sports governing body.
• In case of match postponement, abandonment, or cancellation, settlement rules vary by sport and bet type as published in our sportsbook rules.
• We reserve the right to void bets placed on events affected by obvious errors in odds, technical glitches, or suspicious activity.
• Mix Parlay Bets: For accumulator/mix parlay bets, all selections must win for the bet to pay out. If one or more selections are void (due to postponement, etc.), the parlay is recalculated based on remaining valid selections.
• Asian Handicap (Voor Bola): Settlement follows standard Asian handicap rules with 0.25 and 0.75 handicap splits where applicable.

7.3 Casino and Live Dealer Rules

For casino games including slots, table games, and live dealer games:

• Game-specific rules are available within each game interface or via the game provider's information page.
• In case of disconnection during a game round, the game will be concluded according to the game provider's disconnection policy (typically completing the round automatically and crediting the result to your account).
• Malfunctions void all pays and plays. If a technical error results in incorrect payouts, alasqq reserves the right to correct the error and adjust your account balance accordingly.

8. Prohibited Activities

The following activities are strictly prohibited on alasqq and constitute grounds for immediate account suspension, termination, and forfeiture of funds:

• Fraudulent Activity: Using stolen payment methods, engaging in chargeback fraud, submitting false identification documents, or any other form of financial fraud.
• Collusion and Cheating: Coordinating with other players to gain unfair advantages, chip dumping in poker, or exploiting game bugs or software vulnerabilities.
• Money Laundering: Using the Platform to launder proceeds from illegal activities. We employ strict AML procedures and will report suspicious activity to relevant authorities.
• Multiple Accounts: Creating more than one account to circumvent restrictions, claim multiple bonuses, or engage in other prohibited activities.
• VPN and Geo-Spoofing: Using VPNs, proxies, or other tools to disguise your location or circumvent geographical restrictions.
• Automated Betting: Using bots, scripts, or automated software to place bets or play games without manual input.
• Underage Gambling: Attempting to register or play if you are under 21 years of age.
• Offensive Behavior: Engaging in abusive, threatening, or harassing behavior toward other users or alasqq staff through chat functions or customer support.

9. Intellectual Property Rights

All content on the alasqq Platform, including but not limited to text, graphics, logos, images, software, audio, video, and data compilations, is the property of alasqq or its licensors and is protected by Indonesian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not:

• Copy, reproduce, distribute, or create derivative works from any Platform content without written permission.
• Use the alasqq name, logo, or trademarks without express authorization.
• Reverse engineer, decompile, or disassemble any Platform software or technology.
• Frame or mirror any part of the Platform on another website or service.

10. Limitation of Liability

To the fullest extent permitted by applicable law, alasqq and its officers, directors, employees, partners, and affiliates shall not be liable for:

• Indirect, Incidental, or Consequential Damages: Including loss of profits, loss of data, business interruption, or any other commercial damages arising from your use or inability to use the Platform.
• Technical Issues: Service interruptions, server downtime, software errors, data loss, or connectivity problems beyond our reasonable control.
• Third-Party Services: Actions or failures of third-party payment providers, game developers, or other service providers integrated with the Platform.
• User Actions: Losses resulting from your own actions, including sharing login credentials, falling victim to phishing scams, or making poor betting decisions.
• Unauthorized Access: Damages resulting from unauthorized access to your account, provided such access was not caused by our negligence.

In any case where alasqq is found liable, our total liability shall not exceed the amount of your account balance or deposits made within the 90 days preceding the incident, whichever is lower.

11. Dispute Resolution

11.1 Internal Complaints Process

If you have a complaint or dispute regarding any aspect of our service, you must first attempt to resolve it through our internal complaints process:

1. Contact our customer support team via live chat, email, or WhatsApp with full details of your complaint.
2. Our support team will acknowledge receipt within 24 hours and investigate the matter.
3. We aim to resolve all complaints within 7 business days. Complex cases may take longer, but we will keep you informed of progress.
4. If you are unsatisfied with the resolution, you may escalate the complaint to our management team for review.

11.2 Third-Party Dispute Resolution

If internal resolution is unsuccessful, disputes may be referred to an independent Alternative Dispute Resolution (ADR) service provider, subject to the terms of our gaming license. Details of applicable ADR services will be provided upon request.

12. Account Suspension and Termination

12.1 Your Right to Close Your Account

You may close your alasqq account at any time by contacting customer support. Upon closure:

• All pending bets will be settled according to their respective outcomes.
• Any remaining balance (excluding active bonus funds) will be returned to you via your registered withdrawal method, subject to completion of any outstanding verification requirements.
• Access to your account will be permanently disabled after 30 days.

12.2 Our Right to Suspend or Terminate Accounts

alasqq reserves the right to suspend or terminate your account immediately without prior notice if:

• You breach any provision of these Terms.
• We suspect fraudulent activity, money laundering, or other illegal conduct.
• You fail to complete KYC verification within the required timeframe.
• Your account has been inactive for more than 12 consecutive months.
• You are found to be using the Platform from a prohibited jurisdiction.
• You have engaged in prohibited activities as outlined in Section 8.

Upon termination for breach, any remaining funds in your account may be forfeited as compensation for damages, administrative costs, and investigation expenses. We will provide written notice of termination and the reasons for such action.

13. Amendments to Terms

alasqq reserves the right to modify, amend, or update these Terms at any time. Changes will be effective immediately upon posting on the Platform. We will notify you of material changes via email to your registered email address or through a prominent notice on the Platform.

Your continued use of the Platform following the posting of changes constitutes acceptance of the revised Terms. If you do not agree with the changes, you must cease using the Platform and close your account. We recommend reviewing these Terms periodically to stay informed of any updates.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction under which alasqq's gaming license is issued, without regard to its conflict of law provisions. By using the Platform, you consent to the exclusive jurisdiction of the courts in that jurisdiction for the resolution of any disputes arising out of or relating to these Terms or your use of the Platform.

For Indonesian residents, certain consumer protection rights under Indonesian law may also apply where they do not conflict with the terms of our international gaming license.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or any aspect of the alasqq service, please contact us through the following channels:

• Email: [email protected] (for written inquiries and formal complaints)
• Live Chat: Available 24/7 through the Platform interface
• WhatsApp: Available through customer support

Our customer support team is available 24 hours a day, 7 days a week, with native Indonesian-speaking agents ready to assist you. Average response time is 2-5 minutes during peak hours (18:00-23:00 WIB) and 5-15 minutes during off-peak hours.