Responsible Gaming

Our Commitment to Responsible Gaming

At alasqq, we believe that online gaming should be a source of entertainment, not a cause of harm. While the vast majority of our users enjoy casino games, sports betting, and other gaming activities responsibly, we recognize that for some individuals, gambling can become problematic. We are committed to promoting responsible gaming practices and providing comprehensive tools to help our users maintain control over their gambling behavior.

Responsible gaming means playing within your financial means, understanding that gambling is entertainment with a cost, and recognizing when gambling stops being fun. Our platform is designed with player protection at its core, offering multiple features that allow you to set limits, take breaks, and seek help if gambling is negatively impacting your life.

This page outlines the tools available on alasqq, warning signs of problem gambling, and resources where you can find professional help. Whether you're a new user looking to set boundaries from the start or an existing player who feels your gambling habits may be becoming problematic, we encourage you to explore these resources and use the control features available in your account settings.

Remember: gambling should never interfere with your relationships, work, financial stability, or mental health. If you're experiencing any negative consequences from gambling, we urge you to take action immediately by using our self-exclusion tools, contacting our support team, or reaching out to professional gambling counseling services.

Player Protection Tools

Deposit Limits

Set daily, weekly, or monthly limits on how much Indonesian Rupiah (IDR) you can deposit into your alasqq account. Once activated, deposit limits prevent you from exceeding your pre-set budget, helping you maintain control over your spending.

Available in daily, weekly, and monthly intervals
Customizable amounts based on your personal budget
Changes to increase limits require a 24-hour cooling-off period
Decreases take effect immediately
Managed through your account settings dashboard

Time-Out / Cooling-Off Period

Take a temporary break from gambling with our time-out feature. Choose a duration ranging from 24 hours to 6 weeks, during which your account will be temporarily suspended. You won't be able to log in, deposit, or place bets during this period.

Durations: 24 hours, 48 hours, 1 week, 2 weeks, 1 month, 6 weeks
Account automatically reactivates after the selected period
Cannot be reversed once activated
Helps you step back and reassess your gambling habits
Request via customer support or account settings

Self-Exclusion

If you feel gambling is becoming a serious problem, self-exclusion allows you to permanently close your alasqq account for a minimum period of 6 months, 1 year, or indefinitely. This is our strongest protection measure.

Minimum self-exclusion period: 6 months
Options: 6 months, 1 year, 2 years, 5 years, or permanent
Account closure prevents login, deposits, withdrawals, and participation
Cannot be reversed during the exclusion period
Contact our support team to initiate self-exclusion
Remaining balance will be returned via your registered bank account

Session Time Reminders

Stay aware of how long you've been playing with customizable session time reminders. alasqq can alert you at intervals you choose (e.g., every 30, 60, or 90 minutes) to remind you to take breaks and assess your play.

Set reminder intervals from 15 minutes to 2 hours
Pop-up notifications display elapsed time and session losses/wins
Option to log out or continue playing after each reminder
Helps prevent losing track of time while gaming
Configurable in account settings under "Responsible Gaming"

Loss Limits

Set a maximum loss limit per day, week, or month. Once you reach this threshold, you will be prevented from placing further bets until the limit resets, protecting you from chasing losses.

Define acceptable loss amounts for daily, weekly, or monthly periods
Calculated as net losses (total losses minus total wins)
Prevents further betting once limit is reached
Increases require 24-hour waiting period
Available through account settings

Reality Check

Our reality check feature displays a summary of your gambling activity at regular intervals, showing total time played, total wagered, and net profit/loss for the current session. This transparency helps you make informed decisions.

Periodic pop-up displaying session statistics
Shows: time elapsed, total bets placed, total wagered amount, net result
Helps maintain awareness of gambling behavior
Can be customized to appear every 30-120 minutes
Encourages mindful gambling decisions

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and may not be immediately apparent. Recognizing the warning signs early is crucial to preventing serious harm. If you or someone you know exhibits any of the following behaviors, it may be time to seek help:

Preoccupation with gambling: Constantly thinking about gambling, planning the next session, or reliving past wins/losses.
Chasing losses: Gambling more frequently or with larger amounts in an attempt to recover previous losses, often leading to a downward spiral.
Lying to family or friends: Hiding the extent of gambling activity, concealing losses, or being dishonest about time and money spent gambling.
Neglecting responsibilities: Missing work, school, or family obligations because of gambling. Prioritizing gambling over important commitments.
Borrowing money to gamble: Taking loans, using credit cards, or borrowing from family and friends to fund gambling activities.
Financial problems: Struggling to pay bills, accumulating debt, or selling possessions to obtain money for gambling.
Mood swings and irritability: Experiencing anxiety, depression, restlessness, or irritability, especially when unable to gamble.
Failed attempts to stop: Repeatedly trying to cut back or quit gambling but being unable to do so despite recognizing negative consequences.
Relationship conflicts: Arguments with spouse, family members, or friends about gambling behavior and its impact on relationships.
Using gambling to escape problems: Gambling as a way to avoid stress, anxiety, depression, or other emotional difficulties.

If any of these signs resonate with you, please take action now. Use the self-exclusion or time-out features, contact our support team, or reach out to a professional gambling counselor. Problem gambling is treatable, and help is available.

Ask Yourself These Questions

Answer honestly. If you respond "yes" to several of these questions, it may indicate a gambling problem:

Do you gamble until your last Rupiah is gone?
Have you borrowed money or sold possessions to finance gambling?
Do you feel remorse or guilt after gambling?
Do you gamble to escape worry, trouble, boredom, or loneliness?
Does gambling cause you to have difficulty sleeping?
Have family or friends expressed concern about your gambling?
Do you gamble longer than you intended?
Have you lied to cover up the extent of your gambling?
After losing, do you feel an urgent need to return as soon as possible to win back losses?

Need Help? We're Here for You

If you believe gambling is negatively affecting your life, please reach out for help. alasqq provides multiple channels for support, and we also encourage you to contact professional gambling counseling services available in Indonesia. Remember: seeking help is a sign of strength, not weakness.

Contact alasqq Support

Live Chat (24/7)

Speak with an Indonesian-speaking support agent immediately. Available through the Platform interface. Average response time: 2-5 minutes. Mention that you need help with responsible gaming for priority assistance.

Email Support

Send an email to [email protected] with the subject line "Responsible Gaming Request" for confidential assistance. We respond within 24 hours and can help you activate self-exclusion, deposit limits, or other protective measures.

WhatsApp Support

Contact our customer support team via WhatsApp for direct, confidential conversations about responsible gaming tools, account restrictions, or referrals to professional help services.

Professional Gambling Support Organizations

In addition to alasqq's internal tools, we strongly recommend contacting professional organizations specializing in problem gambling treatment and counseling. These services are confidential, non-judgmental, and staffed by trained professionals:

Gamblers Anonymous Indonesia: Peer support groups following the 12-step recovery model. Free meetings held in Jakarta, Surabaya, Bali, and other major cities.
National Problem Gambling Helpline: Confidential phone counseling and referrals to treatment services across Indonesia.
Psychologists and Counselors: Many licensed mental health professionals in Indonesia specialize in gambling addiction treatment. Contact your local health clinic or hospital for referrals.
Family Support Services: Counseling and support groups for family members affected by a loved one's gambling problem.

Remember: Problem gambling is a treatable condition. With professional help, support from loved ones, and commitment to recovery, thousands of people successfully overcome gambling addiction every year. You are not alone, and recovery is possible.

Tips for Healthy Gambling

Set a budget and stick to it: Only gamble with money you can afford to lose. Never use money intended for rent, bills, food, or other essentials.
Treat gambling as entertainment, not income: The house always has a mathematical edge. Gambling should be viewed as a cost of entertainment, like going to the movies or a concert.
Never chase losses: Accept that losses are part of gambling. Trying to win back losses usually leads to bigger losses.
Take regular breaks: Set time limits and stick to them. Use our session reminders to help maintain awareness.
Don't gamble when upset or under stress: Gambling while emotional can lead to impulsive, irrational decisions.
Balance gambling with other activities: Maintain hobbies, social connections, work, and family time. Gambling should never dominate your life.
Avoid alcohol while gambling: Alcohol impairs judgment and can lead to reckless betting behavior.
Understand the games: Know the rules and odds before playing. Don't gamble on games you don't understand.

21+ Adults Only